Welcome to the Technology Support Site
Central Rivers AEA Information Technology Support provides a wide range of assistance to school districts and technology leaders within our region. Our dedicated professional staff has experience working with coordinators to achieve educational goals and solve complex problems. We are committed to providing you with excellent customer service and prompt technical support solutions.
CRAEA Tech Help Desk
AEA Purchasing
Iowa’s AEA technology purchasing program offers substantial educational discounts on many products and tools that school districts rely upon to serve students and staff.
ClassLink OneClick
ClassLink OneClick is a dashboard that provides district teachers and students secure single sign-on (SSO) access to digital resources and applications from any location or device.
Cybersecurity
Central Rivers AEA has professional staff to help your district address cybersecurity vulnerabilities within your IT infrastructure. We can provide network security consulting, guidance on best practices, and resource assistance and testing.
E-Rate Assistance
The federal E-rate program provides discounts of up to 90 percent to help eligible schools obtain affordable telecommunication services, networking equipment, and internet access.
Equipment Repair Services
Central Rivers AEA has certified staff that offers equipment repair services which covers a wide range of hardware and includes free estimates plus warranty assistance.
Google Workspace for Education
Google Workspace for Education provides a suite of cloud-based tools to K–12 school districts and has additional enterprise-grade capabilities, such as advanced controls for administrators and enhanced analytics.
IT Managed Services
Central Rivers AEA has a new IT Managed Services program that will provide first-line technical support for schools that will be contracted on a yearly basis. The IT Support Team will provide advanced troubleshooting, specialized technical assistance, and future technology planning as part of the program.
Network Support
Central Rivers AEA has experienced staff to assist with network design, installation, and configuration along with internet service aggregation. We also provide hardware, software, and email support with the ability to perform advanced diagnostics and performance tuning.
